Frequently Asked
Questions
Quick answers about Delverique™ products, mechanical movement, orders, shipping, tracking, returns, refunds, and the details that matter before and after you buy.
Products & Design
Who operates Delverique™?
Delverique™ is owned and operated by Shanghai Zhixushi Network Technology Co., Ltd.
What does Delverique™ sell?
Delverique™ specializes in tactile toys, mechanical desk toys, kinetic objects, interactive collectibles, and visually satisfying play pieces designed for young adults who enjoy stress relief, mechanical movement, visual impact, and hands-on interaction.
Will every piece look exactly like the photographs?
Our products are designed to closely match the product images, but slight differences in finish, texture, tone, assembly, or mechanical feel may occur. Products with moving, rotating, sliding, articulated, magnetic, or other interactive components may also show minor variations in movement or tactile feedback.
Are small variations considered defects?
Minor variations in finish, texture, color, surface detail, assembly, movement resistance, or tactile feedback are not necessarily defects. For products with mechanical or interactive components, slight differences in movement, alignment, tension, or sound may occur as part of normal manufacturing variation.
Are Delverique™ pieces original designs?
Originality is central to Delverique™. We focus on tactile interaction, mechanical movement, strong visual forms, and satisfying repeatable play. Our goal is to create and curate products with a recognizable identity rather than simply follow conventional toy trends.
How does the design process begin?
Many design ideas begin with sketches, mechanism studies, movement tests, proportion development, material references, and tactile-feedback testing before moving toward a finished product. Our goal is to create pieces that feel intuitive, visually engaging, and satisfying to pick up and play with again and again.
Orders & Shipping
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch.
How much does shipping cost?
Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.
Where are orders shipped from?
Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.
Will I receive tracking information?
Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.
What should I do if tracking stops updating?
Contact service@delverique.com with your order number. We will review the available shipment information and contact the relevant service provider where appropriate.
What if tracking says “Delivered” but I cannot find my package?
Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be located, contact us for further review. A “Delivered” status does not automatically prevent us from reviewing your claim.
Can I cancel or change an order?
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed after processing or fulfillment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.
Returns & Refunds
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return and Refund Policy.
How do I request a return?
Email service@delverique.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.
Where should I send my return?
Please do not automatically send merchandise to our registered business address. After your request has been approved, customer support will provide the appropriate return warehouse address and return instructions.
Who pays for return shipping?
Customers are generally responsible for shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit to your account.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment, or return solution for a confirmed error attributable to us.
Still need help?
Contact Delverique™ customer support with your order number and a clear description of your question. We typically respond within 24 hours. Customer service is available daily from 8:00 AM to 10:00 PM.
Business & Contact Information
Delverique™
Shanghai Zhixushi Network Technology Co., Ltd.
Li Xiaoyu
Room 208, 2nd Floor, Building 2,
No. 692 Yongjia Road,
Xuhui District, Shanghai, China
service@delverique.com
+86 139 0181 6683
8:00 AM – 10:00 PM Daily
Delverique™ is owned and operated by Shanghai Zhixushi Network Technology Co., Ltd.