How can we help?
Questions about an order, a mechanical toy, or how a piece is supposed to move? Our customer-care team can help with products, payments, shipping, tracking, returns, refunds, and order-related issues.
Questions About an
Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
Problems With
Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Because Delverique™ offers tactile toys, mechanical desk toys, kinetic objects, interactive collectibles, and visually driven play pieces, product finishes, materials, moving components, packaging, and protective parts may vary by item.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos, where appropriate.
- A photograph of the shipping label and exterior packaging.
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.
Minor differences in finish, texture, tone, surface detail, mechanical feel, movement resistance, or assembly details may occur between individual pieces. Products with rotating, sliding, articulated, magnetic, or other interactive components may also show slight variations in movement or tactile feedback. These variations are not necessarily considered defects.
Before Returning
an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Business & Contact Information
Delverique™
Shanghai Zhixushi Network Technology Co., Ltd.
Li Xiaoyu
Room 208, 2nd Floor, Building 2,
No. 692 Yongjia Road,
Xuhui District, Shanghai, China
service@delverique.com
+86 139 0181 6683
8:00 AM – 10:00 PM Daily
Delverique™ is owned and operated by Shanghai Zhixushi Network Technology Co., Ltd.